Lumeyext operates on a prepaid credits system rather than a subscription. This policy explains when and how refunds are issued for credit purchases.
1. Free Credits
New users receive 5 free credits upon installing the extension. Free credits have no monetary value and are not eligible for refunds.
2. Purchased Credits
When you top up your account (Starter, Plus, Pro, or a custom amount), you are purchasing credits that can be used for premium features such as AI organization, note chat, and YouTube likes sync.
2.1 Unused Credits
If you have not used any credits from a purchase, you may request a full refund within 14 days of the purchase date.
2.2 Partially Used Credits
If you have used some but not all credits from a purchase, you may request a refund for the unused portion only, within 14 days of the purchase date. Refunds are calculated based on the credit balance remaining at the time of the request, not the original purchase amount.
2.3 Fully Used Credits
Once credits have been fully consumed, the purchase is not eligible for a refund, as the service (AI processing, feature access, etc.) has already been delivered.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- The refund request is made after the 14-day window has passed
- Credits were used to access premium features (AI organization, note chat, likes sync, semantic search, memory resurfacing, priority processing)
- The account has been suspended or terminated for violating our Terms of Service
- The request is based on dissatisfaction with AI-generated output quality (e.g., summaries, organization suggestions), which is inherently variable
4. How to Request a Refund
To request a refund, email with:
- The email address associated with your Lumeyext account
- The date of purchase
- The amount of credits used (if any)
- A brief reason for the request
We aim to respond to all refund requests within 2–3 business days.
5. Processing Time
Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
6. Chargebacks
If you believe you were charged in error, please contact us directly at before filing a chargeback with your bank or card provider. Chargebacks filed without first contacting us may result in account suspension while the dispute is investigated.
7. Changes to This Policy
We may update this refund policy from time to time. Material changes will be reflected with an updated “Last updated” date at the top of this page. Continued use of Lumeyext after changes take effect constitutes acceptance of the revised policy.